Question 1

_____________ is the extent to which people like or dislike themselves.

Accepted Answer

A)   Emotional stability
B)   Self-awareness
C)   Locus of control
D)   Self-efficacy
E)   Self-esteemF) C) and D)
G) None of the above

Question 2

Perception is the process of interpreting and understanding one's environment.

Accepted Answer

A) True 
 B)False

Question 3

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Accepted Answer

A) True 
 B)False

Question 4

Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.

Accepted Answer

A) True 
 B)False

Question 5

Define emotional intelligence and describe the traits of EI.

Accepted Answer

Emotional intelligence is defined as the...

Question 6

As employees' age increases, their job involvement, motivation, organizational commitment, and satisfaction decrease.

Accepted Answer

A) True 
 B)False

Question 7

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Accepted Answer

A)   job involvement
B)   job performance
C)   job satisfaction
D)   organizational commitment
E)   job enrichmentF) A) and B)
G) B) and D)

Question 8

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer, and an example of each of the other layers.

Accepted Answer

To help distinguish the important ways i...

Question 9

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

Accepted Answer

A) True 
 B)False

Question 10

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

Accepted Answer

A) True 
 B)False

Question 11

People with low self-esteem ______ than those with higher self-esteem.

Accepted Answer

A)   are more dependent on others
B)   choose more unconventional jobs
C)   focus more on their strengths
D)   handle failure better
E)   exhibit more aggressive behaviorF) C) and E)
G) A) and C)

Question 12

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Accepted Answer

A)   self-efficacy
B)   onboarding traits
C)   the halo effect
D)   organizational citizenship behaviors
E)   counterproductive work behaviorsF) A) and D)
G) C) and E)

Question 13

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Accepted Answer

A) True 
 B)False

Question 14

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Accepted Answer

A)   advancement opportunity
B)   recognition
C)   benefits
D)   status
E)   work-life balanceF) C) and D)
G) A) and B)

Question 15

Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

Accepted Answer

A) True 
 B)False

Question 16

People high in ______ are responsive to others' social and interpersonal cues.

Accepted Answer

A)   self-esteem
B)   external locus of control
C)   emotional intelligence
D)   self-efficacy
E)   agreeablenessF) B) and D)
G) C) and E)

Question 17

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Accepted Answer

A)   awareness
B)   development
C)   culture
D)   strategy
E)   behaviorF) A) and D)
G) A) and C)

Question 18

Self-efficacy is the debilitating lack of faith in one's ability to control one's environment.

Accepted Answer

A) True 
 B)False

Question 19

Promotional decisions are no longer affected by sex-role stereotyping.

Accepted Answer

A) True 
 B)False

Question 20

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Accepted Answer

A)   self-monitoring
B)   conscientiousness
C)   extroversion
D)   openness to experience
E)   emotional stabilityF) C) and D)
G) B) and D)

Exam 11: Managing Individual Differences and Behavior: Supervising People As People

_____________ is the extent to which people like or dislike themselves.

Correct AnswerverifiedShow Answer

Extroversion is one of the Big Five personality traits and is a measure of how outgoing, talkative, sociable, and assertive a person is.

Correct AnswerverifiedShow Answer

Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.

Correct AnswerverifiedShow Answer

Self-efficacy is the debilitating lack of faith in one's ability to control one's environment.

Correct AnswerverifiedShow Answer

Studies show a correlation between organizational commitment and job satisfaction and job performance.

Correct AnswerverifiedShow Answer

Define emotional intelligence and describe the traits of EI.

Correct AnswerverifiedEmotional intelligence is defined as the...View AnswerShow Answer

Personality is defined as the stable psychological traits and behavioral attributes that give a person his or her identity.

Correct AnswerverifiedShow Answer

Perception is the process of interpreting and understanding one's environment.

Correct AnswerverifiedShow Answer

People high in ______ are responsive to others' social and interpersonal cues.

Correct AnswerverifiedShow Answer

Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.

Correct AnswerverifiedShow Answer

Employee assistance programs (EAPs) are aimed at helping employees cope with stress, burnout, substance abuse, health-related problems, family and marital issues, and any general problem that negatively influences job performance.

Correct AnswerverifiedShow Answer

The extent to which an employee identifies with an organization and is committed to its goals is called _____.

Correct AnswerverifiedShow Answer

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer, and an example of each of the other layers.

Correct AnswerverifiedTo help distinguish the important ways i...View AnswerShow Answer

As employees' age increases, their job involvement, motivation, organizational commitment, and satisfaction decrease.

Correct AnswerverifiedShow Answer

Promotional decisions are no longer affected by sex-role stereotyping.

Correct AnswerverifiedShow Answer

Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?

Correct AnswerverifiedShow Answer

Internals likely would prefer and respond more productively to incentives such as merit pay or sales commissions.

Correct AnswerverifiedShow Answer

People with low self-esteem ______ than those with higher self-esteem.

Correct AnswerverifiedShow Answer

Surveys show that employees are more interested in ______ rather than just earning a paycheck.

Correct AnswerverifiedShow Answer

Fundamental attribution bias, for example, is when Europeans blamed Wall Street for the 2010 economic collapse in Greece.

Correct AnswerverifiedShow Answer

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Emotional intelligence is defined as the...
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To help distinguish the important ways i...
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