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Exam 5: Planning: The Foundation of Successful Management

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Question 1

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Tasty Sandwiches trains its employees to always put the sandwich condiments on the sandwich in the same order. Also, Tasty Sandwiches is known for treating its employees well and enjoys some of the lowest employee turnover in the industry. As a result, it is one of three companies being featured in a 20-minute piece on a national newscast to discuss this honor. Identify the types of standing plans and single-use plans. Discuss how Tasty Sandwiches might apply a standing plan and a single-use plan. Include examples in your response.

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Standing plans are plans developed for a...

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Single-use plans are plans developed for activities that are not likely to be repeated in the future.

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A company's mission and vision is the foundation of an organization's planning and strategic management.

Peter, the night supervisor in a fast-food restaurant, was given the responsibility by Mr. Jones, the general manager, of planning a number of the normal daily tasks by his workers over the next 3 months. This type of planning by Peter is known as operational planning.

When the CEO of Tasty Coffee and Bakery dictated that all company districts needed to increase their profitability, district managers across the country focused on improving customer service ratings in their stores by offering customer service training. This goal by the district managers of customer service ratings is an example of a tactical goal.

What the organization wishes to become is expressed in a mission statement.

Strategic management involves all managers within the organization.

The responsibility for the development of an organization's mission statement, which outlines the company's competition and how it will ethically compete in the market, is the responsibility of top management and the board of directors.

Like planning, goals are arranged in a hierarchy known as a means-end chain because in the chain of management, the accomplishment of high-level goals is the means leading to the accomplishment of low-level goals or ends.

The planning/control cycle loop exists for each level of planning-strategic, tactical and operational.

A standing plan that designates specific required action is a(n) ____.

Donna, the sales manager, asked Al, one of her sales representatives, "Why did you set next year's sales goal at only 90 copiers? This year you are on track to sell 85 copiers, and I believe with your ability, selling 120 copiers would be challenging, but I believe it is realistic and possible." Donna's belief about setting a challenging, yet realistic and attainable goal for Al is an example of a SMART goal.

Strategic, tactical, and operational are the ____.

Strategic planning determines goals for an organization for a period of 5 to 10 years.

Andre, the plant manager, is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives. This month Andre asked his managers to concentrate on the two first steps of MBO, which are ____.

During a management meeting, Dave, the CEO of Top Office Equipment, reminded his management team of where the company wants to go as an organization: "Top Office Equipment is the expert whom customers should always call regarding all their office equipment needs because Top Office strives to understand customer needs and provide the right answers for them." This statement is Top Office Equipment's ____.

This month, Alice, the branch manager of Quality Computer Sales, has heard several complaints from customers that Quality employees do not return calls. Today a good customer told Alice that "my phone calls and e-mails are returned after maybe a week or so." Hearing enough, Alice mandated that "all customer phone calls and e-mails must be returned within 24 hours." This new directive by Alice is an example of a(n) _____.

Helping people focus on critical problems, choices, and opportunities is possible through _____.

To ensure that plans are moving in the right direction, managers can use the ______.

When utilizing SMART goals or MBO, deadlines can help you keep your eye on the ______ while simultaneously paying attention to _____.