Question 1

Which sector of the U.S.economy was responsible for most of the growth in new jobs during the 1990s?

Accepted Answer

A)  Manufacturing
B)  Service
C)  Government
D)  Exports
E)  ImportsF) A) and E)
G) B) and D)

Question 2

Callaway makes golf clubs.Each club in a set is slightly different than the next.Which type of layout would you expect to find in a manufacturing plant that makes golf clubs?

Accepted Answer

A)  Product
B)  Cellular
C)  Specialized
D)  Functional
E)  ProcessF) B) and C)
G) B) and E)

Question 3

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Accepted Answer

A)  features
B)  aesthetics
C)  reliability
D)  durability
E)  serviceabilityF) A) and B)
G) All of the above

Question 4

ISO 9000 refers to a set of quality standards created by the ____________________, ____________________, for ____________________.

Accepted Answer

International Organi...

Question 5

Bassett furniture company is an example of a(n)____________________ company.

Accepted Answer

The answer of Bassett furniture company is an example of...

Question 6

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

Accepted Answer

A)  product
B)  cellular
C)  specialized
D)  fixed-position
E)  processF) C) and D)
G) A) and D)

Question 7

Dorothy loves eating at Panera Bread.She thinks of all the fast food,it is the healthiest.Healthy food is a dimension of quality known as

Accepted Answer

A)  features.
B)  aesthetics.
C)  reliability.
D)  durability.
E)  serviceabilityF) A) and C)
G) C) and E)

Question 8

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design.

Accepted Answer

A) True 
 B)False

Question 9

The type of statistical quality control that involves testing products as they are being made is known as

Accepted Answer

A)  total factor sampling.
B)  acceptance sampling.
C)  in-process sampling.
D)  conformance sampling.
E)  None of these.F) None of the above
G) C) and D)

Question 10

The controller is responsible for buying the materials needed to create products or services.

Accepted Answer

A) True 
 B)False  False

Question 11

Which of the following factors is NOT included in the formula for computing total factor productivity?

Accepted Answer

A)  Labor
B)  Capital
C)  Materials
D)  Energy
E)  InflationF) B) and C)
G) D) and E)

Question 12

Debra is an elementary school substitute teacher.She can sub for teachers of grades k-5,but she cannot sub for specials like physical education,music,and art.She has been cross-trained.

Accepted Answer

A) True 
 B)False

Question 13

Improving ___________________________________ is generally done through research and development and revamping transformation processes and facilities.

Accepted Answer

The answer of Improving ___________________________________ is generally done through research...

Question 14

Restaurants are in the _____ industry?

Accepted Answer

A)  service
B)  manufacturing
C)  outsourcing
D)  importing
E)  exportingF) B) and E)
G) C) and D)

Question 15

A convenience store provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline.This is an example of ____ utility.

Accepted Answer

A)  time
B)  statistical
C)  form
D)  quality
E)  All of these.F) B) and C)
G) All of the above

Question 16

A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statement describing research results about such programs is FALSE?

Accepted Answer

A)  They increase workforce flexibility.
B)  They reduce the number of employees required.
C)  Unions support such programs because they give the worker more voice in operations.
D)  They are an effective means of increasing productivity.
E)  The key to the success of such programs is rewards.F) C) and D)
G) A) and B)

Question 17

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Accepted Answer

A)  benchmarking.
B)  acceptance sampling.
C)  in-process sampling.
D)  conformance sampling.
E)  None of these.F) A) and D)
G) B) and D)

Question 18

A bureaucratic organization will excel at which guideline for increasing speed?

Accepted Answer

A)  Start from scratch
B)  Minimize the number of approvals needed to do something
C)  Develop and adhere to a schedule
D)  Do not ignore distribution
E)  Integrate speed into the organization's cultureF) B) and D)
G) B) and C) C

Question 19

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

Accepted Answer

A)  reliability.
B)  serviceability.
C)  features.
D)  durability.
E)  All of these can be used to assess quality.F) C) and D)
G) A) and C)

Question 20

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) ____ company.

Accepted Answer

A)  outsourcing
B)  service
C)  manufacturing
D)  ISO 9000
E)  TQMF) A) and E)
G) B) and E) B

Exam 15: Managing Operations, quality, and Productivity

Which sector of the U.S.economy was responsible for most of the growth in new jobs during the 1990s?

Correct AnswerverifiedShow Answer

Callaway makes golf clubs.Each club in a set is slightly different than the next.Which type of layout would you expect to find in a manufacturing plant that makes golf clubs?

Correct AnswerverifiedShow Answer

Wal-Mart replaced some checkout lanes with self-checkout.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Correct AnswerverifiedShow Answer

ISO 9000 refers to a set of quality standards created by the ____________________, ____________________, for ____________________.

Correct AnswerverifiedInternational Organi...View AnswerShow Answer

Bassett furniture company is an example of a(n)____________________ company.

Correct AnswerverifiedShow Answer

Dina works in construction.She travels to the job site to build the next house.This is an example of a ____ layout.

Correct AnswerverifiedShow Answer

Dorothy loves eating at Panera Bread.She thinks of all the fast food,it is the healthiest.Healthy food is a dimension of quality known as

Correct AnswerverifiedShow Answer

Sue just received a new assignment from her boss.She is supposed to find a way to use robots to move the work-in-process from one workstation to another.In other words,Sue is supposed to develop a computer-aided design.

Correct AnswerverifiedShow Answer

The type of statistical quality control that involves testing products as they are being made is known as

Correct AnswerverifiedShow Answer

The controller is responsible for buying the materials needed to create products or services.

Correct AnswerverifiedFalse

Which of the following factors is NOT included in the formula for computing total factor productivity?

Correct AnswerverifiedShow Answer

Debra is an elementary school substitute teacher.She can sub for teachers of grades k-5,but she cannot sub for specials like physical education,music,and art.She has been cross-trained.

Correct AnswerverifiedShow Answer

Improving ___________________________________ is generally done through research and development and revamping transformation processes and facilities.

Correct AnswerverifiedShow Answer

Restaurants are in the _____ industry?

Correct AnswerverifiedShow Answer

A convenience store provides utility for customers because it makes it easy for them to purchase a few essentials when they stop for gasoline.This is an example of ____ utility.

Correct AnswerverifiedShow Answer

A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do.Which of the following statement describing research results about such programs is FALSE?

Correct AnswerverifiedShow Answer

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards.This is an example of

Correct AnswerverifiedShow Answer

A bureaucratic organization will excel at which guideline for increasing speed?

Correct AnswerverifiedC

All of the following are specific factors that can be used to assess or evaluate quality EXCEPT

Correct AnswerverifiedShow Answer

An organization that transforms resources into an intangible output in order to create time or place utility for its customers is known as a(n) ____ company.

Correct AnswerverifiedB

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ISO 9000 refers to a set of quality standards created by the , , for .

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International Organi...
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