Question 1

Step 1 of the performance management process is defining performance.

Accepted Answer

A) True 
 B)False

Question 2

The most effective reinforcement schedules are fixed ratio and fixed interval.

Accepted Answer

A) True 
 B)False

Question 3

Carolyn is a very likable employee. Recently, her boss rated her at the highest level of all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ___________ perceptual error.

Accepted Answer

A)   Halo
B)   Leniency
C)   Central tendency
D)   Recency
E)   ContrastF) A) and B)
G) A) and C)

Question 4

Melissa's manager set a goal that she should be able to produce 16 widgets per hour. This is a(n)  ________ goal.

Accepted Answer

A)   Behavioral
B)   Objective
C)   Task
D)   Project
E)   ProceduralF) A) and B)
G) A) and E)

Question 5

Goals should be written to state the measurable extent (quantity) to which a goal is accomplished, but should never include a quality aspect because quality cannot be stated in measurable terms.

Accepted Answer

A) True 
 B)False

Question 6

The sales department of a mutual fund firm set goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only set targets and not anything about how they will meet this target. These goals are ________ goals.

Accepted Answer

A)   Behavioral
B)   Objective
C)   Task
D)   Project
E)   ProceduralF) All of the above
G) C) and D)

Question 7

The process of strengthening a behavior by contingently presenting something pleasing is known as:

Accepted Answer

A)   Positive reinforcement
B)   Negative reinforcement
C)   Extinction
D)   Punishment
E)   Respondent behaviorF) B) and C)
G) A) and B)

Question 8

Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

Accepted Answer

A) True 
 B)False

Question 9

Measuring performance is the process of comparing performance at some point in time to a previously established expectation or goal.

Accepted Answer

A) True 
 B)False

Question 10

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

Accepted Answer

A) True 
 B)False

Question 11

Matt completed his assignments on time as his teacher had said that she would allow extra play time to children who submit their assignments on or before time. Which of the following made Matt complete his assignments on time?

Accepted Answer

A)   Positive reinforcement
B)   Negative reinforcement
C)   Respondent behavior
D)   Unlearned reflexes
E)   Intermittent reinforcementF) A) and B)
G) A) and C)

Question 12

Forming an overall impression about a person or object and then having that impression bias ratings about that person or object is known as the ________ perceptual error.

Accepted Answer

A)   Halo
B)   Leniency
C)   Central tendency
D)   Recency
E)   Contrast effectsF) B) and E)
G) A) and E)

Question 13

To minimize central tendency bias, a manager should:

Accepted Answer

A)   Record examples of positive and negative performance throughout the year
B)   Be fair and realistic in evaluations
C)   Define an accurate profile with both high and low points
D)   Evaluate employees against a predetermined standard
E)   Provide only negative feedbackF) A) and B)
G) C) and E)

Question 14

Negative reinforcement is:

Accepted Answer

A)   Strengthening a behavior by contingently presenting something pleasing
B)   Weakening a behavior by ignoring it
C)   Weakening a behavior through contingently presenting something displeasing
D)   Weakening behavior by contingently withdrawing something positive
E)   Strengthening a behavior by contingently withdrawing something displeasingF) All of the above
G) D) and E)

Question 15

Writing goals down increases goal commitment and the likelihood of successfully meeting the goal.

Accepted Answer

A) True 
 B)False

Question 16

Both punishment and extinction decrease undesired behaviors.

Accepted Answer

A) True 
 B)False

Question 17

Evaluating people or objects by comparing them with characteristics of other recently observed people or objects is known as the ________ perceptual error.

Accepted Answer

A)   Halo
B)   Leniency
C)   Central tendency
D)   Recency
E)   Contrast effectsF) C) and D)
G) None of the above

Question 18

The second step of the performance management process, monitoring and evaluating performance, involves measuring goal achievement.

Accepted Answer

A) True 
 B)False

Question 19

Dr. Beswick enjoys teaching college courses. He likes the salary he receives as well as the ability to travel in summers. However, he also finds the job challenging and enjoyable. This would imply that he is working for:

Accepted Answer

A)   Intrinsic rewards
B)   Extrinsic rewards
C)   Alternative rewards
D)   Total rewards
E)   JusticeF) B) and D)
G) None of the above

Question 20

What is the "law of effect"? Why is it important for managers?

Accepted Answer

The law of effect says behavior with fav...

Exam 6: Performance Management

The second step of the performance management process, monitoring and evaluating performance, involves measuring goal achievement.

Correct AnswerverifiedShow Answer

Measuring performance is the process of comparing performance at some point in time to a previously established expectation or goal.

Correct AnswerverifiedShow Answer

Carolyn is a very likable employee. Recently, her boss rated her at the highest level of all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ___________ perceptual error.

Correct AnswerverifiedShow Answer

Negative reinforcement is:

Correct AnswerverifiedShow Answer

Forming an overall impression about a person or object and then having that impression bias ratings about that person or object is known as the ________ perceptual error.

Correct AnswerverifiedShow Answer

Both punishment and extinction decrease undesired behaviors.

Correct AnswerverifiedShow Answer

Step 1 of the performance management process is defining performance.

Correct AnswerverifiedShow Answer

Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

Correct AnswerverifiedShow Answer

Evaluating people or objects by comparing them with characteristics of other recently observed people or objects is known as the ________ perceptual error.

Correct AnswerverifiedShow Answer

The sales department of a mutual fund firm set goals for the next fiscal year to sell a certain number of mutual funds each month. The firm only set targets and not anything about how they will meet this target. These goals are ________ goals.

Correct AnswerverifiedShow Answer

Effective managers give employees timely and task-specific feedback about what they are doing right, but do not give feedback about what they are doing wrong.

Correct AnswerverifiedShow Answer

What is the "law of effect"? Why is it important for managers?

Correct AnswerverifiedThe law of effect says behavior with fav...View AnswerShow Answer

Goals should be written to state the measurable extent (quantity) to which a goal is accomplished, but should never include a quality aspect because quality cannot be stated in measurable terms.

Correct AnswerverifiedShow Answer

Melissa's manager set a goal that she should be able to produce 16 widgets per hour. This is a(n) ________ goal.

Correct AnswerverifiedShow Answer

Writing goals down increases goal commitment and the likelihood of successfully meeting the goal.

Correct AnswerverifiedShow Answer

The process of strengthening a behavior by contingently presenting something pleasing is known as:

Correct AnswerverifiedShow Answer

The most effective reinforcement schedules are fixed ratio and fixed interval.

Correct AnswerverifiedShow Answer

To minimize central tendency bias, a manager should:

Correct AnswerverifiedShow Answer

Matt completed his assignments on time as his teacher had said that she would allow extra play time to children who submit their assignments on or before time. Which of the following made Matt complete his assignments on time?

Correct AnswerverifiedShow Answer

Dr. Beswick enjoys teaching college courses. He likes the salary he receives as well as the ability to travel in summers. However, he also finds the job challenging and enjoyable. This would imply that he is working for:

Correct AnswerverifiedShow Answer

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The law of effect says behavior with fav...
View Answer

Correct Answer
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