Question 1

Although important, unfortunately, innovation plays a minor role in achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 2

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Accepted Answer

A) True 
 B)False

Question 3

The challenge for a company's human resource function is to find ways to lower wage and benefits costs.

Accepted Answer

A) True 
 B)False

Question 4

Customer focus in a function of only the lower levels of an organization.

Accepted Answer

A) True 
 B)False

Question 5

refers to unit cost increases associated with a large scale of output.

Accepted Answer

A)  Economies of scale
B)  Learning effects
C)  Diseconomies of scale
D)  Flexible manufacturing 
E)  Mass customizationF) None of the above
G) A) and E)

Question 6

Close integration between research and development (R&D), production and marketing can help a company avoid innovation failures.

Accepted Answer

A) True 
 B)False

Question 7

Employee productivity is:

Accepted Answer

A)  a function of employee socialization.
B)  one of the key determinants of a company's efficiency.
C)  not subject to measurement.
D)  typically not sustainable in the long run.
E)  a function that does not affect a company's profitability.F) A) and D)
G) A) and E)

Question 8

The "sigma" in the Six Sigma name refers to the Greek letter meaning standard deviation from the mean.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following does the philosophy underlying TQM include?

Accepted Answer

A)  Greater quantity results in cost decreases.
B)  Better quality leads to higher market share.
C)  Greater quantity increases a company's profitability.
D)  Opinions of employees are irrelevant in manufacturing products.
E)  Work standards should only be defined as numbers or quotas.F) All of the above
G) B) and E)

Question 10

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management, and was widely used in Japan before acceptance in the U.S.

Accepted Answer

A) True 
 B)False

Question 11

Just-in-time inventory systems:

Accepted Answer

A)  are used only by manufacturing firms.
B)  provide a buffer stock of inventory for a company.
C)  are used to reduce inventory holding costs.
D)  save costs by outsourcing inventory management to other companies.
E)  always keep extra inventory on hand for emergencies.F) C) and D)
G) A) and E)

Question 12

A company's hiring strategy:

Accepted Answer

A)  directly affects employee productivity.
B)  has little effect on employee productivity.
C)  does not relate to profitability.
D)  is not part of the company's overall human resource strategy. 
E)  upgrades an employee's skill level.F) A) and C)
G) A) and B)

Question 13

Sherree works at Dustcloud Manufacturing where she is part of a seven member team.Her team coordinates its own activities as well as makes its own hiring, training, work, and reward decisions.This type of team is referred to as a virtual team.

Accepted Answer

A) True 
 B)False

Question 14

Poor commercialization occurs when there is definite customer demand for a new product, but the product is not well adapted to customer needs because of factors such as poor design and poor quality.

Accepted Answer

A) True 
 B)False

Question 15

A benefit oflong-time customer loyalty is the free advertising that customers provide for a company tluough referrals.

Accepted Answer

A) True 
 B)False

Exam 4: Building Competitive Advantage Through Functional-Level Strategy

Close integration between research and development (R&D), production and marketing can help a company avoid innovation failures.

Correct Answer
verified

Customer focus in a function of only the lower levels of an organization.

Correct Answer
verified

refers to unit cost increases associated with a large scale of output.

Correct Answer
verified

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Correct Answer
verified

Although important, unfortunately, innovation plays a minor role in achieving competitive advantage.

Correct Answer
verified

The challenge for a company's human resource function is to find ways to lower wage and benefits costs.

Correct Answer
verified

Just-in-time inventory systems:

Correct Answer
verified

Poor commercialization occurs when there is definite customer demand for a new product, but the product is not well adapted to customer needs because of factors such as poor design and poor quality.

Correct Answer
verified

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management, and was widely used in Japan before acceptance in the U.S.

Correct Answer
verified

Which of the following does the philosophy underlying TQM include?

Correct Answer
verified

Employee productivity is:

Correct Answer
verified

Sherree works at Dustcloud Manufacturing where she is part of a seven member team.Her team coordinates its own activities as well as makes its own hiring, training, work, and reward decisions.This type of team is referred to as a virtual team.

Correct Answer
verified

The "sigma" in the Six Sigma name refers to the Greek letter meaning standard deviation from the mean.

Correct Answer
verified

A benefit oflong-time customer loyalty is the free advertising that customers provide for a company tluough referrals.

Correct Answer
verified

A company's hiring strategy:

Correct Answer
verified

Exam 4: Building Competitive Advantage Through Functional-Level Strategy

Close integration between research and development (R&D), production and marketing can help a company avoid innovation failures.

Correct AnswerverifiedShow Answer

Customer focus in a function of only the lower levels of an organization.

Correct AnswerverifiedShow Answer

refers to unit cost increases associated with a large scale of output.

Correct AnswerverifiedShow Answer

Strong brand loyalty leads to more sales and the ability to charge higher prices.

Correct AnswerverifiedShow Answer

Although important, unfortunately, innovation plays a minor role in achieving competitive advantage.

Correct AnswerverifiedShow Answer

The challenge for a company's human resource function is to find ways to lower wage and benefits costs.

Correct AnswerverifiedShow Answer

Just-in-time inventory systems:

Correct AnswerverifiedShow Answer

Poor commercialization occurs when there is definite customer demand for a new product, but the product is not well adapted to customer needs because of factors such as poor design and poor quality.

Correct AnswerverifiedShow Answer

Six Sigma is a quality and efficiency program derived from the concept of Total Quality Management, and was widely used in Japan before acceptance in the U.S.

Correct AnswerverifiedShow Answer

Which of the following does the philosophy underlying TQM include?

Correct AnswerverifiedShow Answer

Employee productivity is:

Correct AnswerverifiedShow Answer

Sherree works at Dustcloud Manufacturing where she is part of a seven member team.Her team coordinates its own activities as well as makes its own hiring, training, work, and reward decisions.This type of team is referred to as a virtual team.

Correct AnswerverifiedShow Answer

The "sigma" in the Six Sigma name refers to the Greek letter meaning standard deviation from the mean.

Correct AnswerverifiedShow Answer

A benefit oflong-time customer loyalty is the free advertising that customers provide for a company tluough referrals.

Correct AnswerverifiedShow Answer

A company's hiring strategy:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

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verified

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Correct Answer
verified

Correct Answer
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