Question 1

Standards are best measured when they are

Accepted Answer

A)  broad.
B)  quantifiable.
C)  narrow.
D)  efficient.
E)  ethical.F) None of the above
G) B) and D)

Question 2

TQM's two core principles are

Accepted Answer

A)  employee commitment and customer satisfaction.
B)  financial health and financial stability.
C)  management and leadership.
D)  people orientation and improvement orientation.
E)  radical innovation and continuous improvement.F) A) and B)
G) C) and D)

Question 3

Define these terms: financial statement,balance sheet,income statement,and audit.Explain the use of each.
Financial statement: a summary of some aspect of an organization's financial status.The information contained in financial statements is essential in helping managers maintain financial control over the organization.
Balance sheet: a summary of an organization's overall financial worth (assets and liabilities)at a specific point in time.This document helps managers understand how much their business is worth.
Income statement: a summary of an organization's financial results (revenues and expenses)over a specified period of time.This document helps managers determine the profit or loss over the specific period of time.

Accepted Answer

Audits:formal verifications of an organi...

Question 4

Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of

Accepted Answer

A)  too much control.
B)  overemphasis on paperwork.
C)  overemphasis on means instead of ends.
D)  overemphasis on one instead of multiple approaches.
E)  too little participation.F) C) and D)
G) A) and E)

Question 5

TQM is a comprehensive approach dedicated to continuous

Accepted Answer

A)  measurement of quantifiable goals and quick corrections.
B)  product innovation and organizational learning,over fast cycles.
C)  quality improvement,training,and customer satisfaction.
D)  customer input into management strategy and decision making.
E)  focus on components of service success: tangibles,questions,and margins.F) A) and C)
G) All of the above

Question 6

Which of the following areas of control for organizations exerts informal control?

Accepted Answer

A)  structural
B)  human resources
C)  informational
D)  competitive
E)  culturalF) A) and E)
G) B) and E)

Question 7

Which of the following is a one of the seven challenges a manager must deal with in the 21st century?

Accepted Answer

A)  sustainability
B)  ethical standards
C)  economic stagnation
D)  globalization
E)  diversityF) A) and B)
G) A) and C)

Question 8

Which kind of organization is most likely to try to exert too much control?

Accepted Answer

A)  bureaucratic
B)  market
C)  employee-driven
D)  decentralized
E)  matrixF) A) and B)
G) None of the above

Question 9

Which of the following is not a principle of Deming management?

Accepted Answer

A)  Quality should be aimed at the needs of the consumer.
B)  Companies should determine which workers are to blame for problems.
C)  Improved quality leads to increased market share and employment.
D)  Quality can be improved on the basis of hard data.
E)  Companies should aim at improving the system.F) A) and B)
G) All of the above

Question 10

According to Kaplan and Norton,_______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

Accepted Answer

A)  strategy
B)  positioning
C)  multidimensional
D)  customer
E)  graphic interfaceF) None of the above
G) B) and C)

Question 11

Which of the following is one of the reasons that control is needed in an organization?

Accepted Answer

A)  to adapt to change and uncertainty
B)  to detect opportunities
C)  to eliminate the need for teamwork
D)  to provide performance feedback
E)  to decentralize decision makingF) A) and E)
G) C) and E)

Question 12

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Accepted Answer

A) True 
 B)False

Question 13

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Accepted Answer

A) True 
 B)False

Question 14

The control process begins with establishing standards.

Accepted Answer

A) True 
 B)False

Question 15

Unlike the ISO 9000 series,the ISO 14000 series identifies standards for environmental performance.

Accepted Answer

A) True 
 B)False

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Which kind of organization is most likely to try to exert too much control?

Correct Answer
verified

The control process begins with establishing standards.

Correct Answer
verified

TQM is a comprehensive approach dedicated to continuous

Correct Answer
verified

Correct Answer
verified
Audits:formal verifications of an organi...
View Answer

TQM's two core principles are

Correct Answer
verified

Which of the following is not a principle of Deming management?

Correct Answer
verified

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Correct Answer
verified

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Correct Answer
verified

Unlike the ISO 9000 series,the ISO 14000 series identifies standards for environmental performance.

Correct Answer
verified

Which of the following areas of control for organizations exerts informal control?

Correct Answer
verified

According to Kaplan and Norton,_______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

Correct Answer
verified

Which of the following is a one of the seven challenges a manager must deal with in the 21st century?

Correct Answer
verified

Standards are best measured when they are

Correct Answer
verified

Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of

Correct Answer
verified

Which of the following is one of the reasons that control is needed in an organization?

Correct Answer
verified

Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness

Which kind of organization is most likely to try to exert too much control?

Correct AnswerverifiedShow Answer

The control process begins with establishing standards.

Correct AnswerverifiedShow Answer

TQM is a comprehensive approach dedicated to continuous

Correct AnswerverifiedShow Answer

Correct AnswerverifiedAudits:formal verifications of an organi...View AnswerShow Answer

TQM's two core principles are

Correct AnswerverifiedShow Answer

Which of the following is not a principle of Deming management?

Correct AnswerverifiedShow Answer

A principle of Deming management is that quality should be aimed at meeting the needs and expectations of the ultimate user.

Correct AnswerverifiedShow Answer

An income statement summarizes an organization's financial results over a specified period of time,such as a quarter or a year.

Correct AnswerverifiedShow Answer

Unlike the ISO 9000 series,the ISO 14000 series identifies standards for environmental performance.

Correct AnswerverifiedShow Answer

Which of the following areas of control for organizations exerts informal control?

Correct AnswerverifiedShow Answer

According to Kaplan and Norton,_______ maps are "visual representations of a company's critical objectives and the crucial relationships among them that drive organizational performance."

Correct AnswerverifiedShow Answer

Which of the following is a one of the seven challenges a manager must deal with in the 21st century?

Correct AnswerverifiedShow Answer

Standards are best measured when they are

Correct AnswerverifiedShow Answer

Harbor Casino and Resort requires its casino dealers to have licenses,observes them using closed-circuit TV,and requires detailed reports at the end of each shift.This organization has overcome the control system barrier of

Correct AnswerverifiedShow Answer

Which of the following is one of the reasons that control is needed in an organization?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Audits:formal verifications of an organi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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