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Exam 5: Planning: the Foundation of Successful Management

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Question 1

Multiple Choice

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______ can help workers focus on critical problems,choices,and opportunities.

A) Diversity planning
B) MBO
C) Planning and strategic management
D) An effective synergy policy
E) A strong value system

F) D) and E)
G) B) and D)

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Question 2

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André,the plant manager,is interested in increasing the facility's productivity by utilizing MBO so that his managers and their employees are more focused on objectives.This month André asked his managers to concentrate on the two first steps of MBO,which are

A) for managers to develop an action plan and to give employees a performance appraisal.
B) for employees to develop an action plan and to study the competition.
C) to periodically review performance and to develop an action plan.
D) to review each employee's performance and to set an action plan based on performance.
E) to jointly set objectives with their employees and to have managers develop action plans.

F) All of the above
G) C) and D)

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Question 3

Multiple Choice

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At the strategic level of planning,managers must pay attention to the environment outside the organization,be future oriented,and

Which of the following companies is NOT one of the "frightful five" companies that dominate the Internet economy?

Paula is the store manager for a national grocery retailer,and she received the yearly tactical plan from Greg,her district manager.Paula is meeting with her department managers to plan how to implement the specific tasks outlined in Greg's plan for the next year.Paula is engaged in operational planning.

You are the manager of your college's bookstore.Create a mission statement,a vision statement,and a values statement for the services you manage.

Mr.Smith,CEO of an auto dealership,has been working on the two planning steps of the planning/control cycle with his managers.To do this,Mr.Smith and his managers need to make their plan and then carry out the plan.

With increasing competition in the restaurant business,Sal,owner of Mom's Pizza,is dealing with growing uncertainty.He is meeting with his managers to develop a future course of action to meet company goals.This process is known as

The upper-level managers of Synergy Technology are meeting for the week to look at the long-term company goals and overall direction of the organization.The CEO has expressed her concern over the economy and has told her managers to look closely at the environment outside the organization before making decisions and to be future oriented.In this meeting,top managers of Synergy are

A ______ is a specific commitment to achieve a measurable result within a stated period of time.

The production plant for Ace Manufacturing has been located in the same place for over 100 years.It has just completed its new factory,which includes its new corporate offices.The planning required for moving Ace into a new facility is a single-use plan.

Strategic planning should communicate not only general goals about growth and profits but also

The department chair of the IT department issued a directive that "Absolutely no food or drink are allowed in any computer lab." She issued this directive because several computers and keyboards in the computer labs were recently damaged by spilled drinks and food.This is a(n) ___________ issued by the department chair.

Suppose you manage an upscale restaurant in New York City.__________ would involve writing employee schedules and a list of things to do for the chef and other kitchen staff.

Alicia,a district manager for a global retailer,is traveling to different stores in her district to discuss with store managers how to increase profitability for the rest of the fiscal year.What is Alicia doing?

With setting SMART goals,you should choose only a few goals on which to focus.These goals should be results-oriented and

Which of the following is intended for one-time use and is not likely to be repeated in the future?

Research suggests that when writing out a plan to achieve your biggest goals,it is important to

A ______ is a standing plan that designates specific required action.

Every five years,the upper-level managers of ABC Technology meet to develop a new large-scale action plan that will set the direction for the company for the next five years.In that meeting the managers work on developing a strategy.