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Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What are two other activities that videoconferencing allows participants to perform?

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Videoconferencing allows parti...

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Employees rarely use social media and other electronic tools to complete work tasks.

A) True
B) False

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False

Name one aspect of using social media at work that involves ethics.

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You are obligated to be diligent when on...

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Which of the following is likely to cause a team writing collaboratively to produce an inferior document?


A) The team shares a common goal.
B) The team puts great emphasis on avoiding conflict.
C) Team members act as the audience for the document.
D) Team members divide up the workload.

E) B) and C)
F) None of the above

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one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

A) True
B) False

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When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

A) True
B) False

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Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?


A) Break down a large project into several smaller tasks.
B) Put your decisions in writing.
C) Monitor the project regularly.
D) Follow your original schedule strictly to avoid falling behind.

E) B) and D)
F) A) and B)

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Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?


A) Avoid qualifier statements such as "I think" or "It seems to me."
B) Use strong language-it is better to appear overbearing than to appear weak and indecisive.
C) Follow your emotions if someone opposes you.
D) Ask pertinent questions.

E) A) and B)
F) A) and C)

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A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?


A) "You've really improved your editing skills, Brian. Your writing would be less confusing if you used the active voice more. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs."
B) "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback."
C) "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing."
D) "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy."

E) None of the above
F) C) and D)

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What is one of the disadvantages of collaboration mentioned in Chapter 3?

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The six disadvantages are that collaboration takes more time than individual writing, can lead to groupthink, can yield a disjointed document, can lead to inequitable workloads, can reduce a person's motivation to work hard on a document, and can lead to interpersonal conflict.

What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?


A) A shared document workspace will create an archive of all the changes made by all team members.
B) A shared document workspace ensures that only one person can read a document at a time.
C) A shared document workspace will create backup files once per day.
D) A shared document workspace ensures that only one format of a file will be available.

E) A) and C)
F) None of the above

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Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?


A) work schedule
B) task-deadline form
C) style sheet
D) team-member evaluation form

E) None of the above
F) B) and D)

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Communicating diplomatically involves a critical tone.

A) True
B) False

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False

All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.

A) True
B) False

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You must be connected to the Internet in order to work on a document on a shared document workspace.

A) True
B) False

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Is email a synchronous or an asynchronous medium of communication?

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Email is a...

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Which of the following does NOT overstate the speaker's position?


A) "I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists."
B) "We prepared our document carefully, and I think we have highlighted our strengths successfully."
C) "We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do."
D) "It is not possible that anyone is more qualified for this job than we are."

E) None of the above
F) B) and D)

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What are two technologies that can make the collaborative writing process more efficient?

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Wikis and shared doc...

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one way to listen more effectively is to pay attention to the speaker. What are two other ways?


A) Listen for main ideas.
B) Take notes while the speaker is speaking.
C) Avoid getting emotionally involved with the speaker's ideas.
D) Tape-record what the speaker is saying.

E) All of the above
F) B) and D)

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Which of these comments about a team member's draft of a proposal is the least diplomatic?


A) "I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted."
B) "This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger."
C) "You did not write this introduction very well. You left out a lot of important background information."
D) "I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills."

E) B) and D)
F) B) and C)

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