Question 1

Which of the following does NOT overstate the speaker's position?

Accepted Answer

A)   I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists.
B)   We prepared our document carefully, and I think we have highlighted our strengths successfully.
C)   We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do.
D)   It is not possible that anyone is more qualified for this job than we are.E) A) and B)
F) B) and C)

Question 2

Which of these comments about a team member's report draft is the least diplomatic?

Accepted Answer

A)   I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted.
B)   This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger.
C)   You did not write this introduction very well. You left out a lot of important background information.
D)   I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills.E) None of the above
F) A) and C) C

Question 3

Which of these guidelines will help you listen effectively?

Accepted Answer

A)   Write down everything the speaker says.
B)   Ask questions to clarify what the speaker said.
C)   Keep your eyes down and avoid distracting the speaker.
D)   Allow your mind to wander and trust that you will be able to refocus.E) All of the above
F) B) and C)

Question 4

Employees rarely use social media and personal electronics to complete work tasks.

Accepted Answer

A) True 
 B)False

Question 5

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Accepted Answer

A)   Avoid qualifier statements such as "I think . . . ." or "It seems to me . . . ."
B)   Use strong language-it is better to appear overbearing than to appear weak and indecisive.
C)   Follow your emotions if someone opposes you.
D)   Ask pertinent questions.E) B) and D)
F) C) and D) D

Question 6

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Accepted Answer

A)   The team shares a common goal.
B)   The team avoids conflict.
C)   Team members act as the audience for the document.
D)   Team members divide up the workload.E) All of the above
F) A) and D)

Question 8

Differences between the ways men and women work in teams are hard to notice.

Accepted Answer

A) True 
 B)False

Question 9

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Accepted Answer

Videoconferencing allows parti...

Question 10

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Accepted Answer

A) True 
 B)False

Question 11

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?

Accepted Answer

A)   Practice using the videoconferencing system.
B)   Dress as you would for a face-to-face meeting.
C)   Arrange for technical support for all participants.
D)   Speak louder than usual.E) A) and B)
F) B) and D)

Question 12

which three of the following features of word-processing software are particularly useful in collaboration?

Accepted Answer

A)   thesaurus feature
B)   spell-checker feature
C)   revision feature
D)   comment feature
E)   highlighting featureF) D) and E)
G) A) and E)

Question 13

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

Accepted Answer

A)   A shared workspace will create an archive of all the changes made by all team members.
B)   A shared workspace ensures that only one person can read a document at a time.
C)   A shared workspace will create backup files once per day.
D)   A shared workspace ensures that only one format of a file will be available.E) A) and B)
F) B) and D)

Question 14

How can a team benefit from members who come from different cultures?

Accepted Answer

A)   Team members can provide a broader understanding of how members of the audience will respond to a document.
B)   A cross-cultural team can view a problem from more perspectives than a mono-cultural team.
C)   A cross-cultural team can help create products and services that are better suited for markets around the world.
D)   All responses are correct.E) A) and B)
F) A) and C)

Question 15

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Accepted Answer

Work-schedule form, ...

Question 16

one advantage of collaboration is that it can yield a more coherent document.

Accepted Answer

A) True 
 B)False  False

Question 17

Is email a synchronous or an asynchronous medium of communication?

Accepted Answer

Email is a...

Question 18

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Accepted Answer

The five aspects discussed are...

Question 19

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Accepted Answer

The other behaviors are the following: S...

Question 20

In what way does collaboration allow an organization to grow?

Accepted Answer

Collaboration allows an organization to ...

Exam 4: Writing Collaboratively

Which of the following does NOT overstate the speaker's position?

Correct AnswerverifiedShow Answer

Which of these comments about a team member's report draft is the least diplomatic?

Correct AnswerverifiedC

Which of these guidelines will help you listen effectively?

Correct AnswerverifiedShow Answer

Employees rarely use social media and personal electronics to complete work tasks.

Correct AnswerverifiedShow Answer

Chapter 4 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Correct AnswerverifiedD

All of the participants in a video conference must be in dedicated conference rooms with sophisticated cameras and microphones.

Correct AnswerverifiedShow Answer

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Correct AnswerverifiedShow Answer

Differences between the ways men and women work in teams are hard to notice.

Correct AnswerverifiedShow Answer

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What other two activities does videoconferencing allow participants to perform?

Correct AnswerverifiedVideoconferencing allows parti...View AnswerShow Answer

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Correct AnswerverifiedShow Answer

Chapter 4 offers six suggestions for participating in a videoconference. Which of these is NOT a suggestion from the chapter?

Correct AnswerverifiedShow Answer

which three of the following features of word-processing software are particularly useful in collaboration?

Correct AnswerverifiedShow Answer

What is an advantage of collaboratively creating a document in a shared workspace rather than working collaboratively on a document via email?

Correct AnswerverifiedShow Answer

How can a team benefit from members who come from different cultures?

Correct AnswerverifiedShow Answer

Chapter 4 contains examples of three forms that collaborative teams can use to help ensure that the team's efforts will be successful. List the forms.

Correct AnswerverifiedWork-schedule form, ...View AnswerShow Answer

one advantage of collaboration is that it can yield a more coherent document.

Correct AnswerverifiedFalse

Is email a synchronous or an asynchronous medium of communication?

Correct AnswerverifiedEmail is a...View AnswerShow Answer

Chapter 4 discusses five aspects of conducting meetings, a crucial component of collaboration. What are two of those aspects?

Correct AnswerverifiedThe five aspects discussed are...View AnswerShow Answer

According to the research cited in Chapter 4, students from other cultures may be unwilling to respond with a definite "no" in a collaborative setting. What is one other behavior that students from other cultures might exhibit in a collaborative setting?

Correct AnswerverifiedThe other behaviors are the following: S...View AnswerShow Answer

In what way does collaboration allow an organization to grow?

Correct AnswerverifiedCollaboration allows an organization to ...View AnswerShow Answer

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D

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Videoconferencing allows parti...
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Work-schedule form, ...
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False

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Email is a...
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The five aspects discussed are...
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The other behaviors are the following: S...
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Collaboration allows an organization to ...
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