Question 1

The nurse is attempting to encourage the client to verbalize concerns.What would be an appropriate opening statement?

Accepted Answer

A)  "Please tell me more about your family's health history."
B)  "Where would you like to begin?"
C)  "I'm curious to know more about your feelings."
D)  "Why do you feel that way?"E) C) and D)
F) B) and D)

Question 2

The staff development trainer is preparing teaching materials that focus on the basic elements of communication.In which order should the trainer explain the simplest process of communication?

Accepted Answer

A)  Receiver sends a response
B)  Sender develops a message
C)  Receiver receives the message
D)  Sender transmits the message
E)  Receiver interprets the messageF) B) and E)
G) A) and B)

Question 3

The nurse sends an e-mail to the unit manager requesting a vacation day.The manager does not answer the e-mail and schedules the wrong day.Has a response to the original message occurred?

Accepted Answer

A)  Yes;when the day was scheduled,the response occurred.
B)  Yes;the action of not sending a reply to the e-mail was the response.
C)  No;this scenario required an e-mail reply as a response.
D)  No;the action taken has to be correct in order for a response to occur.E) None of the above
F) A) and B)

Question 4

What component of the communication process is the source encoder?

Accepted Answer

A)  The context of the message
B)  The message sender
C)  The receiver of the message
D)  The channelE) None of the above
F) A) and B)

Question 5

In order for the healthcare provider to receive payment from Medicare,the client's medical record must include which documentation?

Accepted Answer

A)  An evaluation of the quality of care
B)  Permission from the client to use health data in governmental research
C)  Correct diagnosis-related group
D)  A discussion of the pathophysiology of the client's major medical diagnosisE) A) and B)
F) None of the above

Question 6

The nurse frequently discusses personal,sensitive topics with clients of both genders.How should the nurse proceed in these conversations?

Accepted Answer

A)  Understand that females use communication to establish independence and status.
B)  Be assured that there is no difference between men and women in communication.
C)  Women are always more emotional in such conversations than are men.
D)  Males and females tend to communicate differently.E) C) and D)
F) B) and D)

Question 7

A client has just been told that her breast biopsy was positive for cancer.The client is crying when the nurse enters the room.What is the nurse's best response?

Accepted Answer

A)  "Why are you crying?"
B)  "We can sit here quietly.You don't need to talk unless you want to."
C)  "I'm so sorry about your diagnosis."
D)  "Everything will be okay.Treatments today are very successful."E) A) and B)
F) All of the above

Exam 14: Communicating Effectively

The nurse sends an e-mail to the unit manager requesting a vacation day.The manager does not answer the e-mail and schedules the wrong day.Has a response to the original message occurred?

Correct Answer
verified

In order for the healthcare provider to receive payment from Medicare,the client's medical record must include which documentation?

Correct Answer
verified

The staff development trainer is preparing teaching materials that focus on the basic elements of communication.In which order should the trainer explain the simplest process of communication?

Correct Answer
verified

What component of the communication process is the source encoder?

Correct Answer
verified

The nurse is attempting to encourage the client to verbalize concerns.What would be an appropriate opening statement?

Correct Answer
verified

A client has just been told that her breast biopsy was positive for cancer.The client is crying when the nurse enters the room.What is the nurse's best response?

Correct Answer
verified

The nurse frequently discusses personal,sensitive topics with clients of both genders.How should the nurse proceed in these conversations?

Correct Answer
verified

Exam 14: Communicating Effectively

The nurse sends an e-mail to the unit manager requesting a vacation day.The manager does not answer the e-mail and schedules the wrong day.Has a response to the original message occurred?

Correct AnswerverifiedShow Answer

In order for the healthcare provider to receive payment from Medicare,the client's medical record must include which documentation?

Correct AnswerverifiedShow Answer

The staff development trainer is preparing teaching materials that focus on the basic elements of communication.In which order should the trainer explain the simplest process of communication?

Correct AnswerverifiedShow Answer

What component of the communication process is the source encoder?

Correct AnswerverifiedShow Answer

The nurse is attempting to encourage the client to verbalize concerns.What would be an appropriate opening statement?

Correct AnswerverifiedShow Answer

A client has just been told that her breast biopsy was positive for cancer.The client is crying when the nurse enters the room.What is the nurse's best response?

Correct AnswerverifiedShow Answer

The nurse frequently discusses personal,sensitive topics with clients of both genders.How should the nurse proceed in these conversations?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified