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One challenge that Netflix faced was that Blockbuster and Walmart were able to quickly extend their strong brands to also become synonymous with a DVD-by-mail subscription service.

A) True
B) False

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Costs that do not vary according to production volume are called _____.


A) total costs
B) marginal costs
C) switching costs
D) variable costs
E) fixed costs

F) A) and D)
G) None of the above

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Netflix uses data to create tailored audience promotions.

A) True
B) False

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What solution has Netflix come up with to address the need to deliver content to customers' televisions?


A) Netflix has entered into a revenue sharing agreement with Apple to produce customized set top boxes.
B) Netflix makes custom chips for television makers so they can offer Netflix in a way that replicates Google Chromecast and Amazon FireTV.
C) Netflix launched a self-branded hardware division to build and market its own set top boxes.
D) Netflix has acquired Vudu, a firm that specializes in the online streaming business.
E) Netflix provides tools to firms seeking to build Netflix access into their devices.

F) B) and D)
G) C) and D)

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The long tail is a phenomenon whereby firms can make money by:


A) selling the same product at different prices with only minor tweaks in their design.
B) leveraging customers to promote their products or services.
C) reselling multiple versions of a single product under different brand names.
D) offering a selection of products or services vastly greater than conventional retailers.
E) sell the same product to virtually every customer the Internet can reach.

F) B) and C)
G) A) and D)

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Netflix competitors in streaming are small and mostly unprofitable.

A) True
B) False

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Netflix can send out any DVD it buys because of a Supreme Court ruling known as the _____.


A) clickwrap agreement
B) Betamax ruling
C) fair use law
D) First Sale Doctrine
E) Copyright Directive

F) A) and C)
G) C) and D)

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The shift from atoms to bits is realigning nearly every media industry.

A) True
B) False

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Relate your understanding of Netflix dominance in the DVD-by-mail business to what you learned in the Strategy and Technology chapter: what three resources for competitive advantage did Netflix create in this market that rivals Blockbuster and Walmart couldn't match?

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