Question 1

Difficult conversations can be handled successfully by

Accepted Answer

A)   hearing everybody's story.
B)   agreeing with everything you hear.
C)   using the either/or approach.
D)   invalidating the perspective of other people.
E)   adopting a judgmental stance.F) A) and D)
G) All of the above

Question 2

Which of the following describes a team in the forming stage of team development?

Accepted Answer

A)   All four members of the team discuss what the team roles and goals should be.
B)   Nick and Julie present alternate ways of assigning work, and the team debates the issue.
C)   Nick, Julie, Raul, and Ming take turns sharing their background with the others.
D)   The four group members work at their assigned tasks efficiently and work together as needed.
E)   Nick and Ming draft a work plan, while Raul and Julie write guidelines for the group to consider.F) A) and B)
G) A) and C)

Question 3

During group writing projects, it is important not to waste time discussing roles and contributions.

Accepted Answer

A) True 
 B)False

Question 4

High-performing teams go through repeated cycles of disassociation and association.

Accepted Answer

A) True 
 B)False

Question 5

What are the advantages of adopting a learning stance?

Accepted Answer

The learning stance involves a commitmen...

Question 6

Which of the following is the best opening for a difficult conversation?

Accepted Answer

A)   We need to discuss the way you let your team members down on the last project.
B)   I really want to understand what went wrong and find a solution we both can accept.
C)   Your work has suffered lately, and I want to make some suggestions for improvement.
D)   What were you thinking when you made that proposal in the group meeting?
E)   You have been demonstrating a bad attitude lately, and I would like to know why.F) C) and D)
G) A) and B)

Question 7

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Accepted Answer

A)   setting up a virtual watercooler
B)   opening with a contentious question
C)   taking minutes in real time
D)   asking team members to avoid multitasking
E)   using video during the meetingsF) C) and D)
G) B) and E)

Question 8

The most important stage of group writing is the drafting stage.

Accepted Answer

A) True 
 B)False

Question 9

During emotionally charged conversations, the participants should try to

Accepted Answer

A)   oversimplify their approach.
B)   find common ground.
C)   exaggerate their points.
D)   cast situations in either-or terms.
E)   evaluate the other person's motives.F) B) and E)
G) A) and B) B

Question 10

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

Accepted Answer

A)   to help the employees open up to each other
B)   to help the employees bond since they work on scattered jobs
C)   to deal with the most important agenda items first
D)   to illustrate an important aspect of teamwork
E)   to remind the employees of the company's customer focusF) B) and D)
G) A) and C) E

Question 11

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

Accepted Answer

A)   Hector, who has two years of experience in market research
B)   George, who has five years of experience as an editor
C)   Kerry, who has three years of experience as a book designer
D)   Lin, who has four years of experience as an educator
E)   Lisa, who has five years of experience as a production coordinatorF) All of the above
G) B) and D)

Question 12

A learning stance implies that

Accepted Answer

A)   you have nothing to learn from the other people involved in the conversation.
B)   you intend to find contradictions in what other people have said or done.
C)   you avoid difficult conversations in order not to hurt the feelings of other people.
D)   you are committed to understanding other peoples' versions of interpersonal interactions.
E)   you intend to agree and comply with everything that the speaker says.F) A) and B)
G) B) and E) D

Question 13

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Accepted Answer

A) True 
 B)False

Question 14

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Accepted Answer

A) True 
 B)False

Question 15

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Accepted Answer

A)   distribute minutes after the previous meeting to remind people of what was covered
B)   distribute an agenda ahead of the meeting so people know what to expect
C)   distribute homework assignments several days before each meeting
D)   criticize people during the meeting if they are not contributing enough
E)   criticize people after the meeting to make his point without embarrassing themF) A) and B)
G) A) and C)

Question 16

Janet's team is working on a group document, which they store in an FTP system on the company server. On Friday, Claire and Malik download the document at the same time, and each makes edits. Malik uploads his document first. When Claire uploads her copy of the document, she erases all of Malik's work. What went wrong?

Accepted Answer

A)   Team members did not use the same word processing program.
B)   The team did not assign its members clear responsibilities.
C)   The team did not have a system to handle version control.
D)   Team members were not clear about the purpose of the revision.
E)   The team did not consider the needs of the audience.F) C) and E)
G) B) and C)

Question 17

Which of the following statements is an example of disagreeing diplomatically?

Accepted Answer

A)   You always interrupt me when I try to explain my reasons.
B)   Your methods never work, but you refuse to give mine a chance.
C)   I know I'm right about this, and I can prove it to you.
D)   This is an issue of policy, not personal interpretation.
E)   I feel that I was not given a chance to explain my actions.F) C) and D)
G) A) and E)

Question 18

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is true of high-performing teams?

Accepted Answer

A)   They remain professional and avoid social bonding or personal connection.
B)   They see differences of opinion as signs of dysfunction in the team.
C)   They spend most of their time discussing work-related issues.
D)   They do not meet frequently to discuss their purposes because it wastes time.
E)   They have a homogenous rather than a diverse membership.F) B) and C)
G) A) and E)

Question 20

Which of the following makes comments sound more conciliatory and less accusing?

Accepted Answer

A)   I-statements
B)   You-statements
C)   He-or-she-statements
D)   It-statements
E)   They-statementsF) C) and D)
G) A) and B)

Exam 3: Team Communication and Difficult Conversations

Difficult conversations can be handled successfully by

Correct Answer
verified

Which of the following describes a team in the forming stage of team development?

Correct Answer
verified

During group writing projects, it is important not to waste time discussing roles and contributions.

Correct Answer
verified

High-performing teams go through repeated cycles of disassociation and association.

Correct Answer
verified

What are the advantages of adopting a learning stance?

Correct Answer
verified
The learning stance involves a commitmen...
View Answer

Which of the following is the best opening for a difficult conversation?

Correct Answer
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Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Correct Answer
verified

The most important stage of group writing is the drafting stage.

Correct Answer
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During emotionally charged conversations, the participants should try to

Correct Answer
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B

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

Correct Answer
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E

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

Correct Answer
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A learning stance implies that

Correct Answer
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D

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Correct Answer
verified

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Correct Answer
verified

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Correct Answer
verified

Correct Answer
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Which of the following statements is an example of disagreeing diplomatically?

Correct Answer
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In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Correct Answer
verified

Which of the following is true of high-performing teams?

Correct Answer
verified

Which of the following makes comments sound more conciliatory and less accusing?

Correct Answer
verified

Exam 3: Team Communication and Difficult Conversations

Difficult conversations can be handled successfully by

Correct AnswerverifiedShow Answer

Which of the following describes a team in the forming stage of team development?

Correct AnswerverifiedShow Answer

During group writing projects, it is important not to waste time discussing roles and contributions.

Correct AnswerverifiedShow Answer

High-performing teams go through repeated cycles of disassociation and association.

Correct AnswerverifiedShow Answer

What are the advantages of adopting a learning stance?

Correct AnswerverifiedThe learning stance involves a commitmen...View AnswerShow Answer

Which of the following is the best opening for a difficult conversation?

Correct AnswerverifiedShow Answer

Jamila is concerned that her virtual teammates are misinterpreting each other's statements because they cannot see facial expressions and gestures. Which of the following possible solutions should Jamila suggest to her team leader?

Correct AnswerverifiedShow Answer

The most important stage of group writing is the drafting stage.

Correct AnswerverifiedShow Answer

During emotionally charged conversations, the participants should try to

Correct AnswerverifiedB

A catering company has a weekly meeting. Every week, the meeting starts with a story about how the caterer's food helped make an occasion special for the people who were there. What is the most likely reason for this tradition?

Correct AnswerverifiedE

Hector and his team work for an educational publisher. The team has to write a report comparing the textbooks of three competitors. Who would be the best person to analyze the books' methods of teaching?

Correct AnswerverifiedShow Answer

A learning stance implies that

Correct AnswerverifiedD

In emotionally charged, high-stakes conversations, forcefully stating your message at the beginning will often lead to productive outcomes.

Correct AnswerverifiedShow Answer

Research has shown that teams that have less dissent during meetings reach higher-quality decisions.

Correct AnswerverifiedShow Answer

Abdul is frustrated because his team members come unprepared for meetings. What is the first thing he should do to try to improve the situation?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements is an example of disagreeing diplomatically?

Correct AnswerverifiedShow Answer

In the current business environment, virtual teams rely primarily on phone calls, teleconferences, and email to communicate with one another.

Correct AnswerverifiedShow Answer

Which of the following is true of high-performing teams?

Correct AnswerverifiedShow Answer

Which of the following makes comments sound more conciliatory and less accusing?

Correct AnswerverifiedShow Answer

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The learning stance involves a commitmen...
View Answer

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B

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E

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D

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