Question 1

List and briefly explain the three roles nonverbal communication plays in successful communication.

Accepted Answer

The first role of nonverbal communicatio...

Question 2

To ensure participants know what is expected of them,the meeting leader should

Accepted Answer

A)  email each participant with their specific task(s) .
B)  distribute minutes,allowing for corrections.
C)  summarize the discussion,noting those who contributed major points.
D)  post a sign-up sheet for all tasks that need to be accomplished.
E)  include all assignments for each participant in the meeting minutes.F) None of the above
G) A) and E)

Question 3

The limited ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations,collaborative problem solving,and other complex discussions.

Accepted Answer

A)  conference calls
B)  telepresence
C)  instant messages
D)  video blogs
E)  virtual whiteboardsF) C) and D)
G) A) and E)

Question 4

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences.This individual plays a(n)

Accepted Answer

A)  team-maintenance role.
B)  task-oriented role.
C)  self-oriented role.
D)  coordinating role.
E)  empathic role.F) A) and D)
G) A) and C)

Question 5

The first step in the basic listening process is

Accepted Answer

A)  receiving the message.
B)  interpreting the message.
C)  evaluating the message.
D)  encoding the message.
E)  decoding the message.F) A) and B)
G) D) and E)

Question 6

According to the theory of nonverbal communication,touch

Accepted Answer

A)  is the least important form of nonverbal communication.
B)  is the great equalizer,putting people of different status on the same footing.
C)  should be completely avoided in all business situations.
D)  is governed by cultural customs that establish who can touch whom and when.
E)  is the primary vehicle for expressing emotion.F) B) and C)
G) All of the above

Question 7

Social networking technologies can help a company create virtual communities of practice that

Accepted Answer

A)  allow employees to develop new workplace skills.
B)  encourage disgruntled employees to vent their frustrations.
C)  discourage socializing so that individual employees can get their work done.
D)  discourage teamwork so individual employees can reach their full potential.
E)  link employees to others with similar professional interests throughout the organization.F) A) and E)
G) A) and D)

Question 8

Which one of the following is an indication of a dysfunctional team role?

Accepted Answer

A)  Encouraging
B)  Compromising
C)  Coordinating
D)  Initiating
E)  DivertingF) None of the above
G) B) and E)

Question 9

Using mnemonics (such as acronyms or rhymes) to help remember important information shared during a meeting

Accepted Answer

A)  is a waste of time.
B)  works only if you have special training.
C)  requires that you stop everyone from speaking so you can repeat what you hope to remember.
D)  can be a useful strategy.
E)  is far more effective than writing the information down.F) B) and E)
G) A) and E)

Question 10

Once you have decided that a meeting is necessary,what four strategies can help you plan it effectively?

Accepted Answer

The first task is to decide whether the ...

Question 11

Whenever you're representing your company online,all of the following except ________ will help you maintain a high standard of business etiquette.

Accepted Answer

A)  differentiating facts from opinions
B)  assuming that people are available to discuss work-related issues around the clock
C)  following basic expectations of spelling,punctuation,and capitalization
D)  watching your language and keeping your emotions under control
E)  supporting facts with evidenceF) C) and E)
G) D) and E)

Question 12

One of the simplest forms of virtual meetings is

Accepted Answer

A)  instant messaging.
B)  virtual whiteboards.
C)  video conferencing.
D)  webinars.
E)  idea campaigns.F) D) and E)
G) A) and B)

Question 13

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonv...

Question 14

________ are informal standards of conduct that members share and that guide member behavior.

Accepted Answer

A)  Norms
B)  Expectations
C)  Dynamics
D)  Responsibilities
E)  Robert's Rules of OrderF) A) and D)
G) C) and D)

Question 15

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent) and seeks to minimize losses for everyone involved.

Accepted Answer

A)  fair play strategy
B)  lose-lose strategy
C)  win-win strategy
D)  break-even strategy
E)  proactive behavior strategyF) B) and E)
G) D) and E)

Question 16

Groupthink refers to

Accepted Answer

A)  the willingness of individual group members to withhold contrary or unpopular opinions,even when those objections are legitimate,and to favor majority opinion.
B)  the four-step decision-making process in groups.
C)  software programs that help groups make decisions.
D)  the basic rules that underlie a group's behavior and guide the group to make its decisions.
E)  putting others first instead of being selfish.F) C) and E)
G) A) and C)

Question 17

The primary vehicle for expressing emotions is

Accepted Answer

A)  facial expression.
B)  gesture and posture.
C)  vocal characteristics.
D)  personal appearance.
E)  touchF) D) and E)
G) A) and D)

Question 18

________ focuses on the process and outcomes of communication,whereas ________ delivers criticism with no guidance to stimulate improvement.

Accepted Answer

A)  Intuitive feedback; rational feedback
B)  Circular feedback; linear feedback
C)  Open feedback; closed feedback
D)  Constructive feedback; destructive feedback
E)  Constructive feedback; linear feedbackF) None of the above
G) D) and E)

Question 19

Cross-functional teams perform several roles,even though they contain employees from the same department or division.

Accepted Answer

A) True 
 B)False

Question 20

Use of parliamentary procedure

Accepted Answer

A)  tends to slow meetings down.
B)  contributes to dissent among participants.
C)  helps meetings run more smoothly.
D)  is only useful for meetings with more than a dozen participants.
E)  is used rarely by U.S.organizations.F) D) and E)
G) B) and E)

Exam 2: Collaboration, interpersonal Communication, and Business Etiquette

Which one of the following is an indication of a dysfunctional team role?

Correct AnswerverifiedShow Answer

According to the theory of nonverbal communication,touch

Correct AnswerverifiedShow Answer

The first step in the basic listening process is

Correct AnswerverifiedShow Answer

One member of a task force on which you serve is particularly good at helping other members get along and work through their differences.This individual plays a(n)

Correct AnswerverifiedShow Answer

The limited ability to convey nonverbal subtleties such as facial expressions and hand gestures makes ________ particularly good for negotiations,collaborative problem solving,and other complex discussions.

Correct AnswerverifiedShow Answer

Use of parliamentary procedure

Correct AnswerverifiedShow Answer

________ are informal standards of conduct that members share and that guide member behavior.

Correct AnswerverifiedShow Answer

Whenever you're representing your company online,all of the following except ________ will help you maintain a high standard of business etiquette.

Correct AnswerverifiedShow Answer

________ focuses on the process and outcomes of communication,whereas ________ delivers criticism with no guidance to stimulate improvement.

Correct AnswerverifiedShow Answer

Using mnemonics (such as acronyms or rhymes) to help remember important information shared during a meeting

Correct AnswerverifiedShow Answer

As an approach to resolving conflict during team activities,a ________ proposes that both sides can satisfy their goals (at least to some extent) and seeks to minimize losses for everyone involved.

Correct AnswerverifiedShow Answer

Groupthink refers to

Correct AnswerverifiedShow Answer

Once you have decided that a meeting is necessary,what four strategies can help you plan it effectively?

Correct AnswerverifiedThe first task is to decide whether the ...View AnswerShow Answer

One of the simplest forms of virtual meetings is

Correct AnswerverifiedShow Answer

List at least three general categories of nonverbal communication.

Correct AnswerverifiedThe general categories of nonv...View AnswerShow Answer

The primary vehicle for expressing emotions is

Correct AnswerverifiedShow Answer

Social networking technologies can help a company create virtual communities of practice that

Correct AnswerverifiedShow Answer

To ensure participants know what is expected of them,the meeting leader should

Correct AnswerverifiedShow Answer

Cross-functional teams perform several roles,even though they contain employees from the same department or division.

Correct AnswerverifiedShow Answer

List and briefly explain the three roles nonverbal communication plays in successful communication.

Correct AnswerverifiedThe first role of nonverbal communicatio...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

focuses on the process and outcomes of communication,whereas delivers criticism with no guidance to stimulate improvement.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The first task is to decide whether the ...
View Answer

Correct Answer
verified

Correct Answer
verified
The general categories of nonv...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The first role of nonverbal communicatio...
View Answer