Question 1

The opening case illustrates how e-commerce has increased (choose all that apply) :

Accepted Answer

A)   The speed at which we do business.
B)   The occurrence of human errors.
C)   The volume of business transactions.
D)   The skill with which computers are able to handle unexpected situations.E) All of the above
F) B) and C)

Question 2

Due to privacy issues, it is illegal for e-commerce Web sites to use cookies to record their customer's past behaviors and discover their identity.

Accepted Answer

A) True 
 B)False

Question 3

When organizations come to a company's Web site for procurement, such business is classified as a(n) :

Accepted Answer

A)   Buy-side marketplace.
B)   Sell-side marketplace.
C)   Electronic exchange.
D)   None of these.E) A) and D)
F) A) and C)

Question 4

Vertical exchanges are typically used only to buy and sell materials required for an organization's support activities.

Accepted Answer

A) True 
 B)False

Question 5

For a small-to-medium enterprise, the benefits of setting up an e-commerce store front include (choose all that apply) :

Accepted Answer

A)   The ability to offer a larger selection of products.
B)   The ability to eliminate advertising.
C)   The ability to offer lower prices to customers.
D)   The ability to reach a wider customer base.E) A) and D)
F) All of the above

Question 6

Businesses and organizations set up Web sites to:

Accepted Answer

A)   Sell goods and services.
B)   Induce people to visit a physical location.
C)   Reduce operational and transaction costs.
D)   Enhance their reputation.
E)   All of these.F) A) and D)
G) A) and E)

Question 7

Downloading a book on an Amazon Kindle is an example of:

Accepted Answer

A)   Pure e-commerce.
B)   Partial e-commerce.
C)   Both of these are correct.
D)   Neither of these correct.E) A) and D)
F) A) and C)

Question 8

In general, the e-commerce Web sites of click-and-mortar companies operate only during the business hours of their brick-and-mortar stores.

Accepted Answer

A) True 
 B)False

Question 9

Internet marketing typically is one-way and impersonal.

Accepted Answer

A) True 
 B)False  False

Question 10

In order to be considered as an e-commerce Web site, the site must sell some tangible good.

Accepted Answer

A) True 
 B)False

Question 11

The fee for a monetary transaction between a buyer and a seller using PayPal is paid for by:

Accepted Answer

A)   The payee.
B)   The payer.
C)   Both the payee and the payer.
D)   Neither party; PayPal is a free serviceE) None of the above
F) C) and D) B

Question 12

Cybersquatting refers to the tampering of existing Web sites and selling unrelated products.

Accepted Answer

A) True 
 B)False

Question 13

____ and ____ are the two major challenges for the sellers in e-commerce.

Accepted Answer

A)   Order fulfillment, large orders
B)   Channel conflict, advertising
C)   Advertising, large orders
D)   Channel conflict, order fulfillmentE) All of the above
F) None of the above

Question 14

Virtual credit cards create new credit card accounts that are valid only for a pre-defined number of transactions.

Accepted Answer

A) True 
 B)False

Question 15

Information is the major component of the e-commerce offerings of service industries.

Accepted Answer

A) True 
 B)False

Question 16

In general, e-commerce Web sites of click-and-mortar companies carry the same variety of merchandise as their brick-and-mortar stores.

Accepted Answer

A) True 
 B)False

Question 17

The sales tax laws that apply to brick-and-mortar stores also apply to all e-commerce stores.

Accepted Answer

A) True 
 B)False

Question 18

In an e-credit card transaction, the clearinghouse plays the following role:

Accepted Answer

A)   Initiates the transfer of money
B)   Validates and verifies the seller's payment information
C)   Transfers funds between the seller's bank and the buyer's bank
D)   All of theseE) A) and C)
F) B) and C)

Question 19

____ accounts for the majority of e-commerce transactions.

Accepted Answer

A)   B2C
B)   B2B
C)   C2C
D)   B2E
E)   G2CF) A) and B)
G) None of the above B

Question 20

eBay employs the ___ auction mechanism.

Accepted Answer

A)   Forward
B)   Reverse
C)   Dutch
D)   Proprietary eBayE) C) and D)
F) A) and B)

Exam 7: E-Business and E-Commerce

The opening case illustrates how e-commerce has increased (choose all that apply) :

Correct AnswerverifiedShow Answer

Due to privacy issues, it is illegal for e-commerce Web sites to use cookies to record their customer's past behaviors and discover their identity.

Correct AnswerverifiedShow Answer

When organizations come to a company's Web site for procurement, such business is classified as a(n) :

Correct AnswerverifiedShow Answer

Vertical exchanges are typically used only to buy and sell materials required for an organization's support activities.

Correct AnswerverifiedShow Answer

For a small-to-medium enterprise, the benefits of setting up an e-commerce store front include (choose all that apply) :

Correct AnswerverifiedShow Answer

Businesses and organizations set up Web sites to:

Correct AnswerverifiedShow Answer

Downloading a book on an Amazon Kindle is an example of:

Correct AnswerverifiedShow Answer

In general, the e-commerce Web sites of click-and-mortar companies operate only during the business hours of their brick-and-mortar stores.

Correct AnswerverifiedShow Answer

Internet marketing typically is one-way and impersonal.

Correct AnswerverifiedFalse

In order to be considered as an e-commerce Web site, the site must sell some tangible good.

Correct AnswerverifiedShow Answer

The fee for a monetary transaction between a buyer and a seller using PayPal is paid for by:

Correct AnswerverifiedB

Cybersquatting refers to the tampering of existing Web sites and selling unrelated products.

Correct AnswerverifiedShow Answer

____ and ____ are the two major challenges for the sellers in e-commerce.

Correct AnswerverifiedShow Answer

Virtual credit cards create new credit card accounts that are valid only for a pre-defined number of transactions.

Correct AnswerverifiedShow Answer

Information is the major component of the e-commerce offerings of service industries.

Correct AnswerverifiedShow Answer

In general, e-commerce Web sites of click-and-mortar companies carry the same variety of merchandise as their brick-and-mortar stores.

Correct AnswerverifiedShow Answer

The sales tax laws that apply to brick-and-mortar stores also apply to all e-commerce stores.

Correct AnswerverifiedShow Answer

In an e-credit card transaction, the clearinghouse plays the following role:

Correct AnswerverifiedShow Answer

____ accounts for the majority of e-commerce transactions.

Correct AnswerverifiedB

eBay employs the ___ auction mechanism.

Correct AnswerverifiedShow Answer

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False

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B

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and are the two major challenges for the sellers in e-commerce.

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B

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