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The companies that lead change most effectively establish a sense of urgency.

A) True
B) False

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True

An independent research laboratory entered into an agreement with a multinational agricultural company for the development of a new hybrid seed for cold climates, in return for funding from the company. This method of acquiring technology is known as:


A) state funding.
B) internal development.
C) technology trading.
D) licensing.
E) contracted development.

F) B) and D)
G) A) and B)

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Focused organizational effort to create a new product or process via technological advances is known as:


A) development project.
B) sociotechnical system.
C) benchmarking.
D) technology scanning.
E) technological strategy.

F) A) and B)
G) B) and E)

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The _____ refers to the ability to achieve multiple objectives at the same time.


A) make-or-buy decision
B) "genius of the and"
C) management myopia
D) laissez faire style
E) just-in-time manufacturing

F) B) and C)
G) A) and B)

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In an effort to decrease the amount of waste produced in her department, Taylor, a technician, developed a device. She felt that her device would be useful for all technicians. She tried to convince her supervisor and higher authorities to provide the resources needed to make the device on a large scale. Her role is that of a(n) :


A) entrepreneur.
B) technical innovator.
C) executive champion.
D) product champion.
E) technology officer.

F) B) and C)
G) A) and E)

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There need not be a financial incentive for adopting new technology if a firm can "pull it off."

A) True
B) False

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Explain at least three technology acquisition alternatives.

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Benchmarking is the process of comparing the organization's use of technology over time.

A) True
B) False

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Becoming world-class means merely striving to improve.

A) True
B) False

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Scenario C. Use the information given below to answer the questions that follow. A large bureaucratic organization is about to undertake a massive change in the way they do business. These changes will include redesigning processes, reward systems, and managerial selection and training. It is believed that these changes will ultimately create a more efficient, effective, and profitable company. The organizational culture is also expected to eventually shift. The senior leaders in the organization have studied the general model for managing resistance to change and believe that they are prepared for the situation. -Which of the following is a direct way to help employees recognize that their old ways are obsolete?


A) Tell them that they will be fired if they do not switch to the new ways
B) Discuss the negative consequences by comparing the organization's performance to that of its competitors
C) Discuss the positive consequences for them personally if they adopt the changes
D) Show them the new way to perform their job
E) Explain the new resources that will available after the change is implemented

F) All of the above
G) B) and C)

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A disadvantage of _____, a way of acquiring new technology, is that it usually requires additional staff and funding for long periods.


A) licensing
B) contracted development
C) purchase
D) joint venture
E) internal development

F) A) and B)
G) A) and C)

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E

_____ means anticipating and preparing for an uncertain future.


A) Technology audit
B) Product innovation
C) Proactive change
D) Disruptive innovation
E) Differentiation

F) B) and E)
G) B) and D)

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Describe the different strategies used by companies to compete in an uncertain future.

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Adapters try to change the structure of their industries, creating a future competitive landscape of their own design.

A) True
B) False

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Which of the following technologies are still under development and thus are unproved?


A) Base technologies
B) Emerging technologies
C) Key technologies
D) Ordinary technologies
E) Pacing technologies

F) A) and E)
G) B) and D)

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B

A start-up had developed technological expertise in a particular area. It entered into an agreement with an established company that provided the start-up with funding and management know-how. This method of acquiring new technology is known as:


A) licensing.
B) research partnership.
C) purchase.
D) technology trading.
E) internal development.

F) B) and D)
G) D) and E)

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Scenario A. Use the information given below to answer the questions that follow. Your organization is at a critical growth stage with regard to its technology. A team of three people have been assigned specific jobs by the chief technology officer. The assignments are: • Study the key technologies on which an organization depends and their competitive value. • Look at other companies that are successful and identify ways in which your organization can emulate the practices of the other companies. • Find out what is new in the industry. Be an "industry detective"-everything from reading up on industry reports to attending meetings and listening closely to what people are talking about. -Based on the scenario, the third assignment is an example of:


A) benchmarking.
B) organizational culture audit.
C) SWOT analysis.
D) technology audit.
E) environmental scanning.

F) A) and C)
G) B) and E)

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Scenario A. Use the information given below to answer the questions that follow. Your organization is at a critical growth stage with regard to its technology. A team of three people have been assigned specific jobs by the chief technology officer. The assignments are: • Study the key technologies on which an organization depends and their competitive value. • Look at other companies that are successful and identify ways in which your organization can emulate the practices of the other companies. • Find out what is new in the industry. Be an "industry detective"-everything from reading up on industry reports to attending meetings and listening closely to what people are talking about. -Based on the scenario, the second assignment is an example of:


A) benchmarking.
B) organizational culture audit.
C) SWOT analysis.
D) technology audit.
E) environmental scanning.

F) A) and B)
G) A) and E)

Correct Answer

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Joan, a retail designer, came up with a new design for trial rooms in clothing stores. According to her design, the changing rooms had talking mirrors that were connected to a computer that analyzed the reflection of the person and provided fashion advice. However, when the design was implemented in stores, numerous problems arose. The stores could not update the computer software quickly enough to reflect changing trends. Thus, the mirrors provided fashion tips that were out of sync with the present times and many customers were annoyed. The lack of _____ led to the failure of Joan's design.


A) organizational suitability
B) technological feasibility
C) market potential
D) capability development
E) economic viability

F) A) and E)
G) B) and C)

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_____ take the current industry structure and its future evolution as givens and choose where to compete.


A) Shapers
B) Defenders
C) Adapters
D) Analyzers
E) Devil's advocates

F) A) and C)
G) B) and E)

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