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What are the conditions under which the span of control should be wide?

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A broker is a person who assembles and coordinates participants in a network.

A) True
B) False

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Hot Tamales Inc. manufactures and distributes sauces, pickles, and spices. The company has separate divisions responsible for developing and marketing each item. Thus, the company has a _____ approach to departmentalization.


A) geographic
B) functional
C) matrix
D) customer
E) product

F) B) and D)
G) B) and E)

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Sports International manufactures and distributes clothing, sporting equipment, and protective sports gear worldwide. They are departmentalized by products sold to serious athletes, products sold to "weekend" athletes and products sold to sports teams. Which approach to departmentalization does the company follow?


A) Geographic
B) Functional
C) Matrix
D) Customer
E) Product

F) A) and C)
G) B) and C)

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_____ is a way of managing in which everyone is committed to continuous improvement of his or her part of the operation.


A) Mass customization
B) Technology configuration
C) Strategic alliance
D) Coordination by mutual adjustment
E) Total quality management

F) A) and B)
G) B) and D)

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Which of the following is true of effective delegation?


A) Once the task has been delegated, the manager need not be available.
B) The manager should select a person who is most devoted to him or her.
C) The manager should give as little time as possible for completion of the task.
D) The ideas of the subordinate should not be taken into consideration.
E) Throughout the delegation process, the manager and the subordinate must work together.

F) C) and D)
G) A) and B)

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Learning organizations share ideas throughout the organization via reports, information systems, informal discussions, site visits, education, and training.

A) True
B) False

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In the context of the vertical structure of a firm, narrow spans of control build a _____ organization with many reporting levels.


A) flat
B) wide
C) tall
D) decentralized
E) informal

F) A) and E)
G) A) and D)

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In the context of the vertical structure of a firm, authority refers to:


A) the legitimate right to make decisions and to tell other people what to do.
B) the procedures that link the various parts of the organization.
C) the assignment of new or additional responsibilities to a subordinate.
D) the expectation that staff will take corrective action when necessary.
E) the reporting structure and division of labor in an organization.

F) C) and D)
G) B) and E)

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Which of the following statements about delegation is true?


A) It is the assignment of a task that an employee is supposed to carry out.
B) It involves getting the maximum amount of work out of a subordinate.
C) It can occur between any two individuals in any type of structure with regard to any task.
D) All managers are comfortable fully delegating an assignment to subordinates.
E) Delegation does not require a subordinate to take accountability for achieving results.

F) B) and E)
G) A) and E)

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Computer-integrated manufacturing supports the production of high-variety and high-volume products at the same time.

A) True
B) False

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In the context of organizational agility, as large companies try to regain the responsiveness of small companies, they often consider downsizing, the planned elimination of positions.

A) True
B) False

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Briefly describe the three basic technologies that characterize how work is done in service as well as manufacturing companies.

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In the context of technology configurations, which of the following is true of continuous process technologies?


A) Its structure tends to be more mechanistic.
B) People are completely removed from the work itself.
C) Decision making is more centralized.
D) Communication tends to be more formal.
E) There are more rules and formal procedures.

F) A) and D)
G) B) and D)

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A type of organization in which top management ensures that there is consensus about the direction in which the business is heading is known as a:


A) learning organization.
B) high-involvement organization.
C) mechanistic organization.
D) network organization.
E) matrix organization.

F) C) and D)
G) B) and C)

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In the presence of which of the following factors should the optimal span of control be wide?


A) The work is not clearly defined and instructions are ambiguous.
B) Subordinates are poorly trained and have limited access to information.
C) The manager has recently taken up his post.
D) Jobs are similar, and performance measures are comparable.
E) Subordinates prefer close supervisory control to autonomy.

F) C) and D)
G) A) and E)

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A(n) _____ is composed of temporary arrangements among members that can be assembled and reassembled to meet a changing competitive environment.


A) modular network
B) matrix organization
C) divisional organization
D) functional organization
E) enterprise network

F) A) and B)
G) B) and E)

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The unity-of-command principle states that a person should have multiple managers who give subordinates a unified message.

A) True
B) False

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Which of the following approaches to departmentalization requires proper management of all the issues surrounding decentralization and delegation for it to be effective?


A) Functional
B) Product
C) Customer
D) Geographic
E) Mechanistic

F) A) and E)
G) C) and D)

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The first step in effective delegation is selecting the person to whom one will delegate the work.

A) True
B) False

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