Question 1

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Accepted Answer

A)  an adaptive control system.
B)  robotics.
C)  a flexible manufacturing system.
D)  an automatic guided vehicle (AGV) system.
E)  a manufacturing cell.F) A) and D)
G) All of the above

Question 2

Advances in technology:

Accepted Answer

A)  have impacted the manufacturing sector only.
B)  have had only a limited impact on services.
C)  have failed to change the level of customer interaction with an organization.
D)  have had a dramatic impact on customer interaction with services and with products.
E)  have dramatically changed health care,but have not changed retailing.F) C) and D)
G) All of the above

Question 3

Which of the following is FALSE regarding repetitive processes?

Accepted Answer

A)  They use modules.
B)  They allow easy switching from one product to the other.
C)  They are the classic assembly lines.
D)  They have more structure and less flexibility than a job shop layout.
E)  They include the assembly of basically all automobiles.F) B) and D)
G) All of the above

Question 4

Provide an example of the focus strategy for improving service productivity.

Accepted Answer

The focus strategy refers to r...

Question 5

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Accepted Answer

A) True 
 B)False

Question 6

Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker.Machine A has fixed costs of $100 and variable costs of $1/pound.Machine B has fixed costs of $500 and variable costs of $.1/pound.If Kirstin plans to sell 100 pounds of rice,which machine should she choose? What is the cross-over point?

Accepted Answer

Machine A costs 100 + 1(100)= ...

Question 7

A flowchart with the addition of a time axis becomes a process chart.

Accepted Answer

A) True 
 B)False  False

Question 8

A job shop is an example of a(n) :

Accepted Answer

A)  repetitive process.
B)  continuous process.
C)  line process.
D)  intermittent process.
E)  specialized process.F) A) and B)
G) B) and C)

Question 9

Which of the following characteristics best describes repetitive focus?

Accepted Answer

A)  It uses sophisticated scheduling to accommodate custom orders.
B)  Its output is a standardized product produced from modules.
C)  Operators are broadly skilled.
D)  It is widely used for the manufacture of steel.
E)  low volume,high varietyF) None of the above
G) All of the above

Question 10

A product-focused process is commonly used to produce:

Accepted Answer

A)  high-volume,high-variety products.
B)  low-volume,high-variety products.
C)  high-volume,low-variety products.
D)  low-variety products at either high- or low-volume.
E)  high-volume products of either high- or low-variety.F) A) and C)
G) None of the above

Question 11

Karla's candle factory is considering two different manufacturing options.Option A is highly automated with fixed costs of $25,000 and variable costs of $.1/candle.Option B uses hand labor with fixed costs of $10,000 and variable costs of $.5/candle.If demand for Karla's candles is 25,000,which option should she pick?

Accepted Answer

Option A: $25,000 + .1(25,000)...

Question 12

Brandon's computer shop is considering two different configuration options.The first one is to have each computer built by the sales associates when they have free time.The second option is to hire a dedicated assembly technician.Option A has variable costs of $50 per computer and no fixed costs.Option B has a fixed cost of $1,000 but variable costs of only $5 per computer.What is the cross-over point?

Accepted Answer

50V = 1000 + 5V,V (c...

Question 13

Which one of the following products is most likely made in a job shop environment?

Accepted Answer

A)  rolls of newsprint
B)  custom furniture
C)  television sets
D)  cigarettes
E)  canned vegetablesF) A) and E)
G) A) and D)

Question 14

A quasi-custom product:

Accepted Answer

A)  gets its apparent customization from the combinations available from a small number of modules.
B)  is often the output of repetitive focus facilities.
C)  is a valid description of a fast food sandwich.
D)  only applies in services.
E)  All but D are true.F) C) and D)
G) B) and E)

Question 15

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Accepted Answer

A)  process,mass customization;repetitive,product
B)  product,mass customization;repetitive,process
C)  product,process;repetitive,mass customization
D)  repetitive,product;mass customization,process
E)  repetitive,process;mass customization,productF) A) and E)
G) B) and E)

Question 16

Why do modern operations managers look for flexibility in their equipment?

Accepted Answer

Flexibility in equipment provides managers with the ability to respond to changes in demand with little penalty in time,cost,or customer value.And in this age of rapid technological change and short product life cycles,adding flexibility to the production process can be a major competitive advantage.

Question 17

Provide an example of the postponement strategy for improving service productivity.

Accepted Answer

The postponement strategy refers to customizing the product at delivery,not at production.Examples will vary,but a home builder might leave some tasks unfinished until the house is sold,so that the buyer can make those final decisions.Carpeting,paint colors,cabinet doors,and some appliance choices might be good examples.Another example would be cars or vans.

Question 18

Harley Davidson:

Accepted Answer

A)  utilizes job shops to make each of its modules.
B)  uses product focused manufacturing.
C)  uses a large number of modules to build a small number of different bikes.
D)  uses work cells to feed its assembly line.
E)  All of the above are true.F) A) and D)
G) A) and E)

Question 19

The local convenience store makes personal sized pizzas.Currently,its process makes complete pizzas,fully cooked,for the customer.This process has a fixed cost of $20,000,and a variable cost of $1.75 per pizza.The owner is considering a different process that can make pizzas in two ways: completely cooked (as before),or partially cooked and then flash frozen for the customer to finish heating at home.This alternate process has a fixed cost of $24,000,but a lower variable cost (because much less energy is used in baking)of $1.25 per pizza.
a.What is the crossover point between the existing process and the proposed process?
b.If the owner expects to sell 9,000 pizzas,should he get the new oven?

Accepted Answer

(a)the crossover is 8,000 unit...

Question 20

Optical checkout scanners and ATMs are examples of technology's impact on services.

Accepted Answer

A) True 
 B)False

Exam 7: Process Strategy

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Correct Answer
verified

Advances in technology:

Correct Answer
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Which of the following is FALSE regarding repetitive processes?

Correct Answer
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Provide an example of the focus strategy for improving service productivity.

Correct Answer
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The focus strategy refers to r...
View Answer

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Correct Answer
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Correct Answer
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Machine A costs 100 + 1(100)= ...
View Answer

A flowchart with the addition of a time axis becomes a process chart.

Correct Answer
verified
False

A job shop is an example of a(n) :

Correct Answer
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Which of the following characteristics best describes repetitive focus?

Correct Answer
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A product-focused process is commonly used to produce:

Correct Answer
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Correct Answer
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Option A: $25,000 + .1(25,000)...
View Answer

Correct Answer
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50V = 1000 + 5V,V (c...
View Answer

Which one of the following products is most likely made in a job shop environment?

Correct Answer
verified

A quasi-custom product:

Correct Answer
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Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.

Correct Answer
verified

Why do modern operations managers look for flexibility in their equipment?

Provide an example of the postponement strategy for improving service productivity.

Harley Davidson:

Correct Answer
verified

Correct Answer
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(a)the crossover is 8,000 unit...
View Answer

Optical checkout scanners and ATMs are examples of technology's impact on services.

Correct Answer
verified

Exam 7: Process Strategy

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Correct AnswerverifiedShow Answer

Advances in technology:

Correct AnswerverifiedShow Answer

Which of the following is FALSE regarding repetitive processes?

Correct AnswerverifiedShow Answer

Provide an example of the focus strategy for improving service productivity.

Correct AnswerverifiedThe focus strategy refers to r...View AnswerShow Answer

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedMachine A costs 100 + 1(100)= ...View AnswerShow Answer

A flowchart with the addition of a time axis becomes a process chart.

Correct AnswerverifiedFalse

A job shop is an example of a(n) :

Correct AnswerverifiedShow Answer

Which of the following characteristics best describes repetitive focus?

Correct AnswerverifiedShow Answer

A product-focused process is commonly used to produce:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedOption A: $25,000 + .1(25,000)...View AnswerShow Answer

Correct Answerverified50V = 1000 + 5V,V (c...View AnswerShow Answer

Which one of the following products is most likely made in a job shop environment?

Correct AnswerverifiedShow Answer

A quasi-custom product:

Correct AnswerverifiedShow Answer

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Correct AnswerverifiedShow Answer

Why do modern operations managers look for flexibility in their equipment?

Provide an example of the postponement strategy for improving service productivity.

Harley Davidson:

Correct AnswerverifiedShow Answer

Correct Answerverified(a)the crossover is 8,000 unit...View AnswerShow Answer

Optical checkout scanners and ATMs are examples of technology's impact on services.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
The focus strategy refers to r...
View Answer

Correct Answer
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Correct Answer
verified
Machine A costs 100 + 1(100)= ...
View Answer

Correct Answer
verified
False

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Option A: $25,000 + .1(25,000)...
View Answer

Correct Answer
verified
50V = 1000 + 5V,V (c...
View Answer

Correct Answer
verified

Correct Answer
verified

Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
(a)the crossover is 8,000 unit...
View Answer

Correct Answer
verified