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What information would managers use to choose the best cost-effective capacity to balance customer service with the cost of adding capacity?


A) decision trees
B) economies of scale
C) capacity cushion
D) waiting line models

E) A) and D)
F) A) and C)

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A planning horizon is defined as the period beyond which the company does not have customer orders.

A) True
B) False

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George P.Burdell owns a hot tub store that is experiencing significant growth.Burdell is trying to decide whether to expand the store's capacity,which currently is at $750,000 in sales per quarter.He is thinking about expanding to the $850,000 level.The before-tax profit from additional sales is 20 percent.Sales are seasonal,with peaks in the spring and summer quarters.Forecasts of capacity requirements,expressed in ($000) sales per quarter,for next year (year 2) are: George P.Burdell owns a hot tub store that is experiencing significant growth.Burdell is trying to decide whether to expand the store's capacity,which currently is at $750,000 in sales per quarter.He is thinking about expanding to the $850,000 level.The before-tax profit from additional sales is 20 percent.Sales are seasonal,with peaks in the spring and summer quarters.Forecasts of capacity requirements,expressed in ($000) sales per quarter,for next year (year 2) are:   Demand in year 3 and beyond is expected to exceed $850,000 per quarter.Burdell is considering expansion at the end of the fourth quarter of this year (year 1) .How much would before-tax profits in year 2 increase because of this expansion? A) less than $28,000 B) more than $28,000 but less than $32,000 C) more than $32,000 but less than $36,000 D) more than $36,000 Demand in year 3 and beyond is expected to exceed $850,000 per quarter.Burdell is considering expansion at the end of the fourth quarter of this year (year 1) .How much would before-tax profits in year 2 increase because of this expansion?


A) less than $28,000
B) more than $28,000 but less than $32,000
C) more than $32,000 but less than $36,000
D) more than $36,000

E) C) and D)
F) A) and D)

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Table 6.2 High Tech,Inc.is producing two types of products: A and B.Both are produced at the same sawing operation.Because of demand uncertainties,the operations manager obtained three demand forecasts (pessimistic,expected,and optimistic) .The demand forecasts,batch sizes (units/batch) ,processing times (hr/unit) ,and setup times (hr/batch) follow. Table 6.2 High Tech,Inc.is producing two types of products: A and B.Both are produced at the same sawing operation.Because of demand uncertainties,the operations manager obtained three demand forecasts (pessimistic,expected,and optimistic) .The demand forecasts,batch sizes (units/batch) ,processing times (hr/unit) ,and setup times (hr/batch) follow.   The sawing machines operate on two 8-hour shifts,5 days per week,and 50 weeks per year.The manager wants to maintain a 10 percent capacity cushion. -Using the information from Table 6.2,what is the maximum number of machines needed (assuming no reliance on short-term option) ? A) fewer than or equal to 25 B) more than 25 but fewer than or equal to 28 C) more than 28 but fewer than or equal to 31 D) more than 31 The sawing machines operate on two 8-hour shifts,5 days per week,and 50 weeks per year.The manager wants to maintain a 10 percent capacity cushion. -Using the information from Table 6.2,what is the maximum number of machines needed (assuming no reliance on short-term option) ?


A) fewer than or equal to 25
B) more than 25 but fewer than or equal to 28
C) more than 28 but fewer than or equal to 31
D) more than 31

E) A) and B)
F) B) and C)

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Input measures include such metrics as:


A) the number of customers served per hour.
B) the number of trucks produced per day.
C) the number of machine hours available.
D) the number of bills processed in a week.

E) All of the above
F) A) and B)

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Define each of the following capacity strategies: expansionist,wait-and-see,and follow-the-leader.

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Expansionist means large,infre...

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Table 6.7 The B.Sharp Company has a rapidly growing product line that requires two work centers,X and Y for manufacture.Work Center X has a current capacity of 50,000 units per year,and Work Center Y is capable of 55,000 units per year.This year (year 0),sales of the product line are expected to reach 50,000 units.Growth is projected at an additional 3,000 units each year through year 3.Pre-tax profits are expected to be $60 per unit throughout the 3-year planning period.Two alternatives are being considered: -Expand both Work Centers X and Y at the end of year 0 to a capacity of 60,000 units per year,at a total cost for both Work Centers of $500,000;

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The B.Sharp Company is considering two a...

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Capacity decisions should be linked closely to ________ and ________ throughout the organization.

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processes,...

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Which one of the following statements concerning capacity cushions is best?


A) Large capacity cushions are used more often when future demand is level and known.
B) Small capacity cushions are used extensively in capital intensive firms.
C) Capacity cushions are used primarily in manufacturing organizations,not in service organizations.
D) Small cushions are used in organizations where the products and services produced often change.

E) A) and B)
F) A) and D)

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A process's capacity requirement states the future process capacity needed to meet projected customer demands,and includes an allowance for the desired capacity cushion.

A) True
B) False

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Lucy's Pancake House,a no-frills diner along a major interstate,has discovered that if precious employee time is not wasted on frivolous duties such as cleaning work surfaces,properly storing ingredients,and pest control,they can achieve an average output rate of 25 customers per hour.If the diner was designed to accommodate a maximum of 30 customers per hour,what is the utilization?

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Utilization = blured image × 100...

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Long-term capacity plans deal with:


A) investments in new facilities.
B) workforce size.
C) inventories.
D) overtime budgets.

E) B) and C)
F) A) and C)

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Table 6.2 High Tech,Inc.is producing two types of products: A and B.Both are produced at the same sawing operation.Because of demand uncertainties,the operations manager obtained three demand forecasts (pessimistic,expected,and optimistic) .The demand forecasts,batch sizes (units/batch) ,processing times (hr/unit) ,and setup times (hr/batch) follow. Table 6.2 High Tech,Inc.is producing two types of products: A and B.Both are produced at the same sawing operation.Because of demand uncertainties,the operations manager obtained three demand forecasts (pessimistic,expected,and optimistic) .The demand forecasts,batch sizes (units/batch) ,processing times (hr/unit) ,and setup times (hr/batch) follow.   The sawing machines operate on two 8-hour shifts,5 days per week,and 50 weeks per year.The manager wants to maintain a 10 percent capacity cushion. -Using the information from Table 6.2,how many hours of capacity can the company expect from each of its sawing machines? A) fewer than 3500 hours B) more than 3500 hours but fewer than 3700 hours C) more than 3700 hours but fewer than 3900 hours D) more than 3900 hours The sawing machines operate on two 8-hour shifts,5 days per week,and 50 weeks per year.The manager wants to maintain a 10 percent capacity cushion. -Using the information from Table 6.2,how many hours of capacity can the company expect from each of its sawing machines?


A) fewer than 3500 hours
B) more than 3500 hours but fewer than 3700 hours
C) more than 3700 hours but fewer than 3900 hours
D) more than 3900 hours

E) None of the above
F) B) and D)

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The ________ is the act of doing nothing and losing orders from any demand that exceeds capacity,or incurs costs because capacity is too large.

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Utilization is the degree to which equipment,space,or labor is currently being used.

A) True
B) False

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A company's production facility,consisting of two identical machines,currently caters only to product A.The annual demand for the product is 4000 units.Management has now decided to introduce another product,B,which uses the same facilities as that of product A.Product B has an annual demand of 2000 units.In view of the uncertainties involved in producing two products,management desires to have an overall 10 percent capacity cushion.Given the following additional information,how many more machines are required? (Assume 8 hours/shift,2 shifts/day,250 days/year,and that no overtime is allowed) . A company's production facility,consisting of two identical machines,currently caters only to product A.The annual demand for the product is 4000 units.Management has now decided to introduce another product,B,which uses the same facilities as that of product A.Product B has an annual demand of 2000 units.In view of the uncertainties involved in producing two products,management desires to have an overall 10 percent capacity cushion.Given the following additional information,how many more machines are required? (Assume 8 hours/shift,2 shifts/day,250 days/year,and that no overtime is allowed) .   A) No additional machines are necessary. B) One additional machine is necessary. C) Two additional machines are necessary. D) More than two additional machines are necessary.


A) No additional machines are necessary.
B) One additional machine is necessary.
C) Two additional machines are necessary.
D) More than two additional machines are necessary.

E) A) and D)
F) None of the above

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Expand Work Center A at the end of year 0 to 12,500 units per year,matching Work Center B,at a cost of $100,000,then expanding both Work Centers to 15,000 units per year at the end of year 3,at an additional cost at that time of $200,000. The King Company will not consider projects that don't show a 5th year positive net present value using a discount rate of 15%.What are the pre-tax cash flows for the two alternatives compared to the base case of doing nothing for the next five years,and what action,if any,should the company take?

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The following table summarizes demand an...

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Large,infrequent jumps in capacity are characteristic of companies that:


A) have an expansionist strategy.
B) have a wait-and-see strategy.
C) have low utilization.
D) have high utilization.

E) A) and C)
F) B) and C)

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Cash flow is the difference between the flows of funds into and out of an organization over a period of time.

A) True
B) False

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A wait-and-see capacity strategy:


A) involves small,frequent jumps in capacity.
B) minimizes the chance of lost sales due to insufficient capacity.
C) can result in economies of scale and a fast rate of learning,yielding reduced manufacturing costs.
D) stays ahead of demand.

E) A) and B)
F) None of the above

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